Terms and Conditions

General Question

This website is fully owned and operated by Hyyyla,  Unless otherwise stated, the use of the terms within this website refers to the company, Hyyyla

Terms of Use
By accessing, browsing, registering and/or shopping on this website, you acknowledge that you have read, understood and accept our terms of use completely. If you do not agree with the terms of use in its entirety, please discontinue accessing this website.

General indemnity
By using this website, you agree to indemnify us from all claims, damages, losses, costs and expenses arising out of any breach of these conditions by yourself, or by any person using our website with your account login.

Lawful use of this website
You will only use this website in a lawful manner, and not in any way that infringes on the rights of another person. You may not reproduce, copy or distribute any information contained within this website for commercial purposes, unless with our prior written consent. If you are accessing this website outside of Hong Kong, your country/cityís local laws regarding website usage and overseas purchases apply.

Ownership of rights
All rights in and to this website are owned by Hyyyla.

Damage to your browsing device
We are diligent in ensuring that this website is free from viruses and other malicious content, however we cannot guarantee that your use of this website will not cause damage to your browsing device. It is your responsibility to ensure that you protect your device (i.e. with anti-virus software and other tools) to ensure the safety and security of your device.

These terms and conditions are only available in English. Your use of this website acknowledges that you understand and agree with the terms and conditions in their entirety, regardless of your spoken/written language.

Changes to terms of use
We reserve the right to change the terms of use at any time, without notice. By continuing to access this website, you acknowledge that you agree to the most recently updated terms of use.


Account security
As a registered member of this website, you are solely responsible for maintaining the confidentiality of your account ID and password. Hyyyla will not be liable should loss or damage occur as a result of your failure to protect your account.

Product descriptions
All product descriptions contained within this website have been written as accurately as possible. However, do note that there may be variations between the detailed descriptions and the actual products. All products are subject to availability.

Product Images
All product images are taken to be as close as possible to the actual item. However, there may still be slight variation. All product images in our website are best viewed with retina display screen.

Online purchases
By placing an order via this website, you acknowledge that you are at least 16 years old, or have the permission of a parent/caretaker to make this purchase. You also acknowledge that you are authorised to use the credit card you have entered to make the purchase. All orders are subject to availability and delivery limitations. If we are unable to deliver your items to you for any reason, we will give you a full refund on your order.

Accepted modes of payments are Paypal, Mastercard, VISA

Our liability
We assure you that any products purchased from this website will be of satisfactory quality and fit.

Due to the nature of the personalised items available at our online store, all products do not come with a warranty of any kind and is not exchangeable or refundable.

All purchases made on this website are final. If you have made an order by mistake and wish to cancel it, contact us immediately.

Product Care
Our leather range is made from genuine leather. Avoid rubbing your item against rough or sharp surfaces to minimise scratching. Try minimise touching the monogram part. Any oils will cause the monogram stamping to fade over time.

Local Delivery
All deliveries would be attempted at least once,  from the day the Order Shipped email is dispatched to you.

International Delivery
Please note that packages may be subject to delays and additional taxes and duties at the port of entry of various international countries outside of Hong Kong. We do our best in ensuring quick and smooth deliveries internationally. However, we cannot be responsible for any delays and extra fees which may be applied by customs and duty offices of the recipient’s country.


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